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ServiceNow GitHub Actions ITSM Automation - Enterprise Change Management

ServiceNow API GitHub Actions ITSM Integration Azure DevOps Change Management Enterprise

The Challenge

Enterprise ITSM policies required formal Change Requests (RFCs) for every production deployment, but manual creation caused deployment delays and bottlenecks. Teams needed a way to maintain compliance while enabling rapid, automated deployments without human intervention.

My Solution

Built a reusable GitHub Actions workflow that automatically creates FastRFC tickets in ServiceNow via API during deployment. The workflow captures deployment metadata (version, environment, approver), submits the RFC, waits for approval, and proceeds with deployment—all without manual steps. Full audit trail maintained in ServiceNow for compliance.

The Impact

100%
RFC Compliance
85%
Faster Deployments
Zero
Manual RFC Creation

Confidentiality Note: Due to NDA obligations, specific client names and proprietary details cannot be disclosed publicly. However, I'm happy to discuss this use case in general terms during a consultation—feel free to reach out if you'd like to learn more about the approach and methodology.

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